Service Support
Lean Service Creates Value, Focusing on Worry-Free Commitment.
Pre-sale Service
In-sale Service
After-sale Service
Quick Response in 1 Hour
Primary Solution in 24 Hours
Complaint Resolution in 48 Hours
Dispatch Completion in 72 Hours
Troubleshooting in 5 Days
Installation and Debugging in 7 Days
Ready for Delivery in 3 Months
Quality Warranty
Terms of Warranty
We provide a six-month quality warranty for our products, excluding vulnerable parts. (Note: Customers can have faulty products repaired, replaced or returned free of charge.) Direct expenses related to the warranty, such as freight, charges for spare parts, and expenses for accommodation of warranty technicians, shall be borne by Party B or deducted from the contract specified payment for goods. Party A shall not be liable for the above-mentioned expenses or any indirect losses beyond the contract. However, Party A must dispatch technicians for instructions when Party B is responsible for the expenses related to the accommodation of technicians.
24
Hours
|
Problem Identification
One-Year Quality Warranty
For crushers, sand makers, mills, and mobile crushing plants, TALUS provides a one-year warranty that becomes valid after acceptance inspection of projects. To apply for warranty, users must present the invoices and vouchers of warranty. The expenses for repairing the damages caused by quality problems of the machines shall be borne by TALUS. For details, please refer to the TALUS Installation Confirmation Voucher and TALUS User Information Card.
3-10
Days
|
Problem Solving
Complaint Handling System Ensuring Rapid and Proper Handling of Complaints
We have a complaint handling system in place to ensure swift and proper resolution of complaints related to production line operation. We undertake to complete problem identification and offer solutions within 24 hours, and solve the problem within 3 days for domestic customers and within 10 days for foreign customers.
Technical Support
With over 1500 skilled technicians and more than 40 years of experience in the market, we provide tailor-made solutions for users in more than 170 countries and regions worldwide. Our support ranges from equipment selection to capacity optimization to maintenance.
Service Network
We have domestic service outlets in Beijing, Shanghai, Guangzhou, Nanjing, Chongqing, Taiyuan, and international service outlets in Russia, Saudi Arabia, South Africa, Australia, Indonesia, and more.
Genuine Accessories
Our service outlets throughout the country ensure the lightning-fast delivery and rapid supply of all commonly used products and wearing parts for your machine products.
Customer Training
We have over 500 training instructors available to provide detailed equipment maintenance knowledge and various repair techniques. Our training instructors will continuously follow up on project operations, explain product performance, operation specifications, maintenance knowledge, and ensure that the equipment is in good working condition to maximize work efficiency.
Repair and Maintenance
We provide detailed equipment maintenance knowledge and various repair techniques. Whether you need to install a cone crusher or debug vertical mills, we are here to assist you.
I Need to Apply for Repair
If there is a small problem with my equipment, don't worry. We will arrive at the scene as soon as possible to solve your problems.
